6. Other Service Distinctions
Since VOIP is dependent on the broadband connection, the availability of an adequate power supply and correct ATA configuration,
Wavecom Solutions does not guarantee that the service will be continuous or error-free. In addition, Service may, from time to time, be
interrupted for equipment, network, or facility upgrades or modifications.
a. Privacy and Security
VOIP communication utilizes, in whole or in part, the public Internet and third party networks to transmit voice and
other communications. You acknowledge and understand that, just as other public telephone networks cannot guarantee
completely secure voice communications, Wavecom Solutions cannot guarantee that VOIP communication is completely secure. Wavecom Solutions
always respects your privacy and treats the content of all communications as private, except as may be required by law.
b. Power Outages
You acknowledge and understand that the Service does not function in the event of power failure. Should there be an
interruption in your power supply, the Service will not function until power is restored. A power failure or disruption
may require you to reset or reconfigure equipment prior to utilizing the 808NetFone.
c. Broadband Service Interruptions
You acknowledge and understand that the Service does not function in the event of interruption of your broadband or
high speed Internet access service.
d. Home Security Systems and other Non-voice Communications Equipment
Some non-voice communications equipment, including but not limited to: home security systems that are set up to make
automatic phone calls; fax machines; modems and medical monitoring devices, may not be compatible with 808NetFone.
By accepting this Agreement, you waive any claim against Wavecom Solutions for interference with or disruption of such systems
due to the Services.
e. Local Number Portability
In the event you are transferring ("porting") to 808NetFone an existing phone number which currently is subscribed to
a carrier other than Wavecom Solutions for local and/or local toll and/or long distance telecommunications services, the terms and
conditions of this paragraph shall apply:
- you hereby authorize Wavecom Solutions to notify your local telephone company of your decision to switch your
local, local toll and long distance services to Wavecom Solutions;
- you represent that you are authorized to take this action;
- assuming your existing number can be ported, Wavecom Solutions will provide you an estimate of the date the
number switch will become effective ("Port Effective Date");
- you agree and acknowledge that if you set up your ATA prior to the date that the Port Effective
Date, you will be able to make outgoing calls only over the phone you have connected to the ATA
(In such event, you should keep another phone connected to an existing phone extension at your service
location to receive incoming calls until the Port Effective Date, after which you will be able to both
make and receive calls using 808NetFone); and
- you agree and acknowledge that if your ATA is not yet activated as of the Port Effective Date,
your existing phone service for the number you are transferring will be disconnected and you will have
no service for that line.
Therefore, to avoid an interruption in your phone service, it is extremely important that you install the ATA prior to,
or on, the Port Effective Date.
There are three types of numbers that a customer cannot retain without additional effort on behalf of the current service
provider. If you have a number in one of these categories, please work with your current service provider to ensure that
the number can be ported to 808NetFone.
- Numbers with Distinctive Ring are not transferrable. These numbers are "virtual numbers" that are
assigned to the same line as the main number. To transfer the number, the customer must contact his current
service provider and have them build the number as a business or residential line prior to requesting the transfer
of the number to 808NetFone.
- Maintenance Numbers are not transferrable. These numbers must be disconnected from the current service
provider at the same time that the order is submitted to 808NetFone for the transfer. If this number is not
disconnected and left with the current service provider, the service provider will generally turn this number into
a business line and charge the customer for the business line rate.
- RCF (Remote Call Forward) Numbers are not transferrable. This numbers are also a virtual numbers.
To transfer the number, the customer must contact his current service provider and have them build the number
as a business or residential line prior to requesting the transfer of the number to 808NetFone.
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