5. 808NetFone 911 Emergency Dialing
PLEASE READ THE INFORMATION BELOW ABOUT 911 DIALING CAREFULLY. BY USING AND PAYING FOR THE SERVICES, YOU ACKNOWLEDGE AND AGREE
TO ALL OF THE INFORMATION BELOW REGARDING THE LIMITATIONS OF 808NetFone 911 EMERGENCY DIALING SERVICE, AND THE DISTINCTIONS
BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR e911 CALLS.
a. YOU WILL NOT BE ABLE TO PLACE TRADITIONAL 911 OR e911 CALLS FROM TELEPHONES CONNECTED TO THE TELEPHONE ADAPTER
PROVIDED FOR THIS SERVICE. YOU ACKNOWLEDGE THAT WE HAVE TOLD YOU THAT THE SERVICE DOES NOT SUPPORT TRADITIONAL 911
OR e911. YOU AGREE TO ADVISE ALL INDIVIDUALS OF THIS LIMITATION WHO MAY HAVE OCCASION TO PLACE CALLS OVER THIS SERVICE
FROM THE LOCATION AT WHICH YOU HAVE INSTALLED IT.
b. YOU ACKNOWLEDGE AND UNDERSTAND THAT 808NetFone DOES OFFER A LIMITED 911-TYPE SERVICE BUT YOU ACKNOWLEDGE AND
UNDERSTAND THAT SUCH 911-TYPE DIALING DIFFERS IN IMPORTANT RESPECTS FROM TRADITIONAL 911 SERVICE, AS DESCRIBED HEREIN.
c. 808NetFone 911 EMERGENCY DIALING IS ONLY AVAILABLE ON Wavecom Solutions 808NetFone CERTIFIED DEVICES OR EQUIPMENT.
d. WHEN YOU DIAL 911 ON YOUR PHONE UTILIZING Wavecom Solutions 808NetFone, YOUR CALL MAY BE ROUTED TO A DIFFERENT DISPATCHER THAN
THAT USED FOR TRADITIONAL 911 DIALING. THE DISPATCHER WILL BE LOCATED AT EITHER A PUBLIC SAFETY ANSWERING POINT(PSAP)
OR OTHER LOCAL OR REGIONAL EMERGENCY SERVICE CENTER DESIGNATED FOR WIRELESS SERVICES FOR THE ADDRESS YOU LISTED AT
THE TIME YOU REGISTERED FOR THE SERVICE OR OTHER BACK-UP EMERGENCY ANSWERING SERVICES. IN ADDITION, 808NetFone 911
SERVICE HAS FEWER CAPABILITIES THAN TRADITIONAL 911 SERVICE AS FOLLOWS:
- 808NetFone 911 SERVICE WILL NOT FUNCTION IF YOUR ATA FAILS OR IS NOT CONFIGURED CORRECTLY OR IF YOUR
808NetFone IS NOT FUNCTIONING FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, IN THE EVENT OF A POWER
OUTAGE, BROADBAND SERVICE OUTAGE, OR SUSPENSION OR DISCONNECTION OF YOUR SERVICE BECAUSE OF BILLING ISSUES.
IF THERE IS A POWER OUTAGE, YOU MAY BE REQUIRED TO RESET OR RECONFIGURE THE Wavecom Solutions EQUIPMENT PRIOR TO BEING
ABLE TO USE YOUR 808NetFone, INCLUDING FOR 911 PURPOSES.
- THE PSAP OR LOCAL EMERGENCY SERVICE DISPATCHER RECEIVING 808NetFone 911 EMERGENCY SERVICE CALLS MAY NOT
BE ABLE TO CAPTURE AND/OR RETAIN AUTOMATIC NUMBER OF LOCATION INFORMATION. THIS MEANS THAT THE DISPATCHER
MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE 911 CALL. THEREFORE, IF
YOU DIAL 911 USING 808NetFone, YOU MUST IMMEDIATELY TELL THE DISPATCHER YOUR LOCATION (OR THE LOCATION OF
THE EMERGENCY, IF DIFFERENT). YOU MUST ALSO TAKE CARE TO NOT DISCONNECT THE LINE, AS THE DISPATCHER MAY NOT
HAVE A PHONE NUMBER TO USE TO CALL YOU BACK. IF YOU ARE UNABLE TO SPEAK AND DESCRIBE YOUR LOCATION, THE
EMERGENCY DISPATCHER MAY NOT BE ABLE TO LOCATE YOU.
- FOR TECHNICAL REASONS ASSOCIATED WITH THE POSSIBILITY OF NETWORK CONGESTION, THERE IS A GREATER
POSSIBILITY THAT YOUR 911 CALL WILL PRODUCE A BUSY SIGNAL OR WILL EXPERIENCE UNEXPECTED ANSWERING WAIT
TIMES AND/OR TAKE LONGER TO ANSWER, AS COMPARED TO TRADITIONAL 911 CALLS.
e. IF YOU DO NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE YOUR Wavecom Solutions EQUIPMENT WILL BE LOCATED AT THE TIME YOU
REGISTER FOR 808NetFone, 911 COMMUNICATIONS MAY BE MISDIRECTED TO AN INCORRECT LOCAL EMERGENCY SERVICE PROVIDER.
f. 911 DIALING WILL NOT FUNCTION CORRECTLY IF YOU MOVE YOUR Wavecom Solutions EQUIPMENT TO A LOCATION OTHER THAN THAT PROVIDED
WHEN YOU REGISTERED FOR 808NetFone. IN SUCH EVENT, IN ORDER TO HAVE 911 CALLING ROUTED CORRECTLY, YOU MUST UPDATE
YOUR SERVICE ADDRESS IN ACCORDANCE WITH THE INSTRUCTIONS ON THE Wavecom Solutions 808NetFone WEBSITE.
g. YOU ACKNOWLEDGE AND UNDERSTAND THAT Wavecom Solutions WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE AND/OR INABILITY TO DIAL 911
USING YOUR SERVICE OR TO ACCESS EMERGENCY SERVICE PERSONNEL DUE TO THE 911 DIALING CHARACTERISTICS AND LIMITATIONS
SET FORTH IN THIS DOCUMENT. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS Wavecom Solutions, ITS OFFICERS, DIRECTORS,
EMPLOYEES, AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH
THE SERVICE, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, WITHOUT
LIMITATION, REASONABLE ATTORNEY FEES) BY, OR ON BEHALF OF, YOU OR ANY THIRD PARTY OR USER OF THE SERVICE RELATING
TO THE FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED TO 911 DIALING.
h. YOU ACKNOWLEDGE THAT Wavecom Solutions DOES NOT OFFER PRIMARY LINE OR LIFELINE SERVICES, AND THAT Wavecom Solutions STRONGLY RECOMMENDS
THAT YOU ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
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